Warranty and Repairs Policy

Last updated: July 2026

Warranty Coverage

A product is covered by a manufacturer or supplier warranty only when a warranty is stated on the product page, packaging, invoice or warranty card. Warranty periods and conditions may vary between products and brands.

This policy does not reduce any rights available to customers under applicable Qatar consumer-protection requirements.

Reporting a New Product Problem

If a product arrives damaged, defective, incomplete or different from its description, contact Black Rose promptly. These cases may be handled under our Returns & Exchanges policy instead of the manufacturer's warranty process.

How to Request Warranty Support

1. Contact us by WhatsApp, phone or email.
2. Provide your order number, invoice or other proof of purchase.
3. Provide the product name and a clear description of the problem.
4. Send clear photos or a short video showing the fault when requested.
5. Keep the product, accessories, packaging and warranty card until the review is completed.

Assessment

Black Rose, the supplier or the manufacturer may need to inspect or test the product. Inspection does not automatically confirm that a product qualifies for warranty service.

After assessment, an eligible case may result in repair, replacement, another suitable remedy or referral to an authorized service provider, depending on the product and warranty terms.

What Is Normally Not Covered?

• Accidental damage, impact, liquid damage or misuse.
• Normal wear and tear or cosmetic deterioration.
• Damage caused by incorrect installation, storage or maintenance.
• Use with unsuitable voltage, chargers, accessories or power supplies.
• Unauthorized repair, modification or opening of the product.
• Lost or damaged accessories that were not defective when delivered.
• Consumable parts unless a manufacturing defect is confirmed.
• Missing proof of purchase where the transaction cannot be verified.

Repair Time

Assessment and repair times depend on the product, availability of replacement parts and the relevant supplier or service centre. We will provide available updates, but a fixed completion date cannot always be guaranteed.

Before Returning a Product

Please contact us before bringing or sending a product for inspection. Products sent without prior confirmation may not be accepted or may take longer to process.

Customers should back up and remove personal information from electronic devices before submitting them. Black Rose is not responsible for data loss during assessment, repair or replacement.