What can I buy from Black Rose?

Black Rose offers a wide range of lifestyle products, including kitchen items, home accessories, storage products, bags, fashion accessories, kids items, automotive accessories, camping items, and everyday essentials.

How do I find a product?

Use the search bar at the top of the website or browse through the product categories. You can search by product name, category, or keyword.

Are the prices shown in Qatari Riyals?

Yes. Prices on Black Rose are shown in QAR.

How do I place an order?

Add your selected items to the cart, review your order, then continue to checkout. Enter your delivery details and complete the order confirmation steps.

Can I change my order after placing it?

Please contact us as soon as possible. If your order has not been packed or sent for delivery, we will try to help with the changes.

I did not receive an order confirmation. What should I do?

Please check your inbox and spam folder. If you still cannot find it, contact us with your name and phone number so we can check your order.

Where do you deliver?

We deliver within Qatar. Delivery availability may depend on your area and order details.

How long does delivery take?

We aim to deliver within 24 hours where possible. Delivery time may vary depending on location, product availability, order volume, and public holidays.

Is free delivery available?

Free delivery may be available on purchases of 200 QAR or more. Please check the checkout page for the final delivery details before confirming your order.

What if I entered the wrong address?

Contact us immediately. If the order has not yet been dispatched, we will try to update the address.

Can I return or exchange a product?

You can request a return or exchange within 7 days of receiving your order if the item is defective, damaged, or not as described.

What condition should the item be in?

Items should be unused, in original condition, and returned with original packaging, labels, accessories, and tags where applicable.

Are all products returnable?

Some items may not be eligible for return due to hygiene, safety, product condition, clearance sale, or customization reasons.

How do I request a return?

Contact us with your order number, product name, reason for return, and clear photos if the item is damaged, defective, or incorrect.

What payment methods are available?

Available payment methods will be shown during checkout. Please review the checkout page before confirming your order.

My payment failed. What should I do?

Check that your payment details are correct and try again. If the issue continues, contact your bank or reach out to our support team.

How do I check size, color, or material?

Product details are usually listed on the product page. Please review the description and images carefully before placing your order.

Why does the product color look slightly different?

Product color may vary slightly due to lighting, photography, or screen display settings.

What if I receive the wrong item?

Contact us within the return period with your order details and clear photos of the item received.

Do I need an account to order?

You can browse products without an account, but having an account makes it easier to manage orders, save details, and use your wishlist.

How do I add products to my wishlist?

Click the wishlist icon on a product to save it for later. You may need to be logged in to use this feature.

I forgot my password. What should I do?

Use the forgotten password option on the login page and follow the reset instructions sent to your email.

How can I contact Black Rose?

You can contact our support team using the details below.

• Email: info@blackrose.shop
• Phone / WhatsApp: +974-60062448
• Location: HBK Building, Doha, Qatar

What should I include when contacting support?

Please include your order number, full name, phone number, product name, and a short explanation of the issue. For damaged or incorrect items, attach clear photos or videos.